Setting up a callback URL

A callback URL is a website page where a user is redirected to after a successful transaction.
For example, on an e-commerce website that sells phone cases and jewellery, the customer can make a purchase through the provided checkout option. Once the payment process is completed, the customer is redirected back to the website, typically to a page that confirms their order has been received. This page is the callback URL.

From the customer's point of view, a properly set up callback URL would redirect them back to the page you specified after they complete their transaction, typically an order confirmation page. This would put the mind of a customer at ease knowing that they were able to complete their payment and purchase the product/service successfully.

• If a customer purchases an item from your store using the redirect method to pay for the item, a callback URL is used to return the customer to your website so they can continue browsing items.

• If you own an appointment web app that integrates Paystack, you can redirect a user to your Calendly account for them to book a slot in your calendar.

• If you own a bookstore, you can set up a callback URL that redirects a customer to your Google Drive containing books after the customer completes their payment.

Callback URLs can be used in different use cases without having to write code. You can set a callback URL for any of our Paystack-hosted tools:

• Payment Pages

• Product Links

• Storefront

You can set a callback URL on any of these tools, such that when a customer completes payment, they can be redirected to a different URL either to grant access to the service they’ve paid for. For example, a Google Drive link containing an e-book, or to upsell the customer on another service. It could also be a simple thank-you page. The way the callback URL is used depends on your particular business needs.

Some of the pitfalls to avoid when using a callback URL are as follows:

• Ensure that it only redirects to an HTTPS site.

• Ensure that the URL is a website that can be loaded by a browser. For example: www.yourwebstore.com

• Ensure you don’t use localhost as your callback URL. For example, localhost://mystore.com would not work.

• You shouldn’t use a Callback URL as the only way of returning value. For instance, your customer might not get redirected after completing a transaction due to a network error. This would make it difficult for you to know if the transaction was successful.

A webhook is a link to your server where Paystack can send notifications about the status of a transaction. If you specify a webhook URL, we will send a response to this URL whenever a webhook event is carried out on your website/app.
If users face network issues when making a transaction, they will still receive value for their purchase since we'll still send a notification to your Webhook URL.

In summary, Webhooks are preferred to Callback URLs because they are faster, more efficient, and more reliable in delivering real-time updates, and can be used to send data directly to a client, without the need for the client to poll for updates.

If you have any more questions about this, please feel free to reach out to us at support@paystack.com or via our contact form.