Your Dashboard Home gives you a high-level view of how your business is performing. The link to your Home can be found at the top of the left navigation on your Dashboard.
1. Date Range
Here are the different sections of the Home page.
The date range dropdown allows you to choose the date period over which you want to see data. You can select variable date ranges for:
- Today (the day you're viewing the information)
- This Week
- This Month
- Last 30 days
- Last 90 days
- This Year
- and a Custom Date Range that allows you to pull up data over a specific time period
2. Revenue Graph
The green revenue graph represents your transaction values for the selected date range. This section also shows you the total payments you've collected within the date range.
3. Success Rate
The success rate section gives the percentage of successful transactions on your dashboard
The Success Rate CalculationThe success rate is calculated like this: Success Rate = Successful Transactions / (Successful + Failed (Paystack) + Failed (Bank))
The success rate calculation excludes transactions that failed due to customer error. For example, a transaction that failed because the customer had no money in their account wouldn't be part of the success rate calculation.
4. Payment Issues
This section helps you understand the most common error types for failed transactions:
- Customer Errors - transactions that failed as a result of customer errors such as insufficient funds
- Bank Errors - transactions that failed as a result of some issue with the customers' bank
- Fraud Blocks - transactions that were blocked because they failed to pass risk checks
- System Errors - other processing errors
5. Abandoned Transactions
Some customers initiate but don't complete a transaction - those transactions are counted as Abandoned Transactions. Since these transactions weren't attempted in the first place, they aren't factored into the success and failure rate calculations.
You can view the number of abandoned transactions and see how you're doing compared to other merchants. The average abandonment rate for a typical Paystack merchant is between 20 - 30%. Learn more about abandoned transactions: Why customers abandon payments, and what to do about it.
6. Next Payout
This shows your next payout amount which is automatically paid out to your bank account if you're on the Automated Payout Schedule. To see the payout schedule for your business, please see When is my payout?
This shows the amount in your Paystack Balance and you can decide to withdraw or top-up from this section.