Understanding Disputes at Paystack
Learn the basics of how disputes work at Paystack, including the types of disputes you may encounter, how the process works, and what steps to take to respond effectively.
Introduction to disputes
A dispute is a complaint that a customer makes at their bank if they are unsatisfied with a transaction they have done. Reasons for disputes can range...
First chargeback
A chargeback is a request to reverse a payment made to your business by the customer. The customer makes this request through their bank. The chargeba...
Fraud chargeback
A cardholder would file a fraud chargeback at their bank when they notice an unauthorised transaction or one they don't recognise in their account. To...
Pre-arbitration chargeback
A pre-arbitration chargeback is a request made by the customer to reopen a chargeback claim they had filed earlier. If your business provides a receip...
Arbitration chargeback
An arbitration chargeback is the final stage in the chargeback process, and it happens when the customer and their bank have rejected your ‘decline’ r...
Fraud and how to resolve fraud claims
A customer makes a fraud claim at their bank when an unauthorized transaction occurs on their account. Some customers may fail to recognize debits app...
KYC (Know Your Customer)
KYC simply means Know Your Customer. It is a process that all businesses are required to carry out to be able to identify the customers they are doing...
How chargebacks work during public holidays and weekends
At Paystack, our chargeback resolution timelines differ based on the location of your business. For businesses in Nigeria, the timeline to respond to ...