Introduction to disputes

A dispute is a complaint that a customer makes at their bank if they are unsatisfied with a transaction they have done. Reasons for disputes can range from not receiving the expected product to discrepancies between the product anticipated and what was actually received. Customers may also file disputes if they haven't authorized a transaction or if they find unrecognized charges on their account.

As a business owner, understanding disputes is crucial for maintaining a healthy and secure financial environment for your business. On Paystack, it is important to resolve disputes from your customers because it is not just about safeguarding your revenue; it’s also about fostering trust and maintaining a positive customer experience. A well-handled dispute can turn a challenging situation into an opportunity to showcase your commitment to customer satisfaction.

The video below introduces you to disputes on Paystack, summarizing what they are, why they happen in the first place, and how you can resolve them successfully.

The articles within the disputes management section in our help centre offer insights into the specific dispute categories and stages and provide guidance on the resolution process so you can handle disputes confidently.