Dispute management

A dispute is a complaint that a customer makes at their bank if they are unsatisfied with a transaction they have done. Reasons for disputes can range...

A chargeback is a request to reverse a payment made to your business by the customer. The customer makes this request through their bank. The chargeba...

A cardholder would file a fraud chargeback at their bank when they notice an unauthorised transaction or one they don't recognise in their account. To...

A pre-arbitration chargeback is a request made by the customer to reopen a chargeback claim they had filed earlier. If your business provides a receip...

An arbitration chargeback is the final stage in the chargeback process, and it happens when the customer and their bank have rejected your ‘decline’ r...

You can respond to chargebacks from your Paystack Dashboard on the  Disputes page of the Dashboard. This provides an interface to track and manage yo...

At Paystack, our chargeback resolution timelines differ based on the location of your business. For businesses in Nigeria, the timeline to respond to ...

A customer makes a fraud claim at their bank when an unauthorized transaction occurs on their account. Some customers may fail to recognize debits app...

KYC simply means Know Your Customer. It is a process that all businesses are required to carry out to be able to identify the customers they are doing...

Every business can expect to receive a dispute (chargeback or fraud claim) at one point or another, so we simplified and automated the process for you...

Aside from ensuring that disputes are resolved as quickly as possible to avoid losses, it is also important to keep track of how many disputes (charge...

In addition to promptly resolving disputes to prevent financial losses, it is crucial to keep your chargeback and fraud numbers at an acceptable level...