Resolution of Disputes and Monitoring
Learn how to respond to disputes, provide the right evidence, and keep track of your dispute performance to avoid penalties and protect your business.
How Paystack helps you manage transaction disputes
Every business can expect to receive a dispute (chargeback or fraud claim) at one point or another, so we simplified and automated the process for you...
How to resolve chargebacks
You can respond to chargebacks from your Paystack Dashboard on the Disputes page of the Dashboard. This provides an interface to track and manage yo...
How to calculate chargeback and fraud ratios
Aside from ensuring that disputes are resolved as quickly as possible to avoid losses, it is also important to keep track of how many disputes (charge...
Chargeback and Fraud Monitoring Programs
In addition to promptly resolving disputes to prevent financial losses, it is crucial to keep your chargeback and fraud numbers at an acceptable level...
Understanding Visa's New Dispute Rules
On April 1, 2025, Visa introduced a new compliance framework called the Visa Acquirer Monitoring Program (VAMP) . In this article, we’ll walk you thr...