Send us feedback

The new Dashboard is the beginning of something we plan to keep building on — and merchant feedback is a big part of how we decide what comes next. If something isn't working, isn't clear, or could be better, we want to know.

From within the Dashboard, you can share feedback in a few ways:

• Command Center responses — use the thumbs up or thumbs down icon on any AI response to rate it. If you're leaving a thumbs down, add a note explaining what you expected. This goes directly to the team working on the AI.

• Support widget — open the support widget in the Dashboard to contact us via live chat or email, read support articles, or suggest an improvement directly.

Through our support team — if your feedback is about something that's broken or not working as expected, contact support directly. That way we can investigate and follow up with you.

Through our contact form — if your feedback is about something other than accessibility issues, fill out our contact form and our support team will get back to you.

Any feedback is welcome, but the most actionable reports tend to be specific:

• What you were trying to do

• What happened instead

• Which page or feature it involved

"The disputes page filter didn't work the way I expected when I set a custom date range" is more useful to us than "the filters are confusing" — though we'll take either.

If your feedback is specifically about an accessibility barrier, see How to report an accessibility issue for guidance on what to include.

We read it. Patterns across multiple merchants influence what we prioritise. Individual reports of broken behaviour get investigated. We don't always have a timeline to share, but nothing goes ignored.

• How to report an accessibility issue

• What the AI can (and can't) do on the new Paystack Dashboard