Understanding your dashboard analytics
The Command Center page gives you a live view of your business performance through the Insights pane. This article explains what's available, how to filter it, and how the AI fits in.
What you see by default
When you open the Dashboard, the Insights pane shows eight metrics automatically, reflecting your account's activity for the current day:
Revenue — total value of successful transactions
Pending settlements — funds that have been collected but not yet settled to your bank account
Open disputes — the number of disputes currently unresolved
Average transaction value — the mean value of transactions in the selected period
Revenue breakdown — a chart showing how your revenue has trended over time
Success rate — the percentage of transactions that completed successfully, with a breakdown of processing errors
Payment issues — a breakdown of failed transactions by failure type: customer errors, fraud blocks, bank errors, and system errors
Abandonment rate — the proportion of payment attempts that were started but not completed
These metrics update automatically. You don't need to ask the AI or refresh anything.
Filtering your analytics
You can filter the Insights pane directly using the controls at the top of the page. Filters available include:
Date range — narrow the view to a specific period
Currency — switch between currencies if your account processes payments in more than one
Filters apply to all the metrics and charts on the page at once, so you're always looking at a consistent view.
Going deeper with the Command Center
The Insights pane gives you your key metrics at a glance, but it doesn't answer every question. For more specific or nuanced analysis — "why did my success rate drop last Tuesday?" or "which payment channel has the highest abandonment rate?" — use the Command Center's AI pane on the right.
The AI can generate custom charts based on your questions, which you can save to the Insights pane for future reference.