How to ask good questions in the Command Center
The Command Center works best when you ask it the way you'd ask a colleague — in plain language, with enough context to know what you're looking for. This article covers a few habits that get you better answers faster.
Be specific about what you want to know
Broad questions get broad answers. If you have a specific window of time, a particular product, or a specific customer in mind, include it.
Instead of | Try |
|---|---|
"Show me my transactions" | "Show me failed transactions from the last 7 days" |
"How is my business doing?" | "How did my revenue compare this month vs last month?" |
"Tell me about disputes" | "Do I have any open disputes on card transactions?" |
You don't need to use specific syntax or keywords — just say what you're looking for in your own words.
Follow up without repeating yourself
Within a session, the AI remembers what you've already discussed. You don't need to re-explain the context with every message — you can build on previous answers naturally.
For example:
"Show me my top 10 customers by transaction volume this quarter."
"Which of those have had a dispute in the last 90 days?"
"Filter that down to customers in Nigeria."
Each follow-up narrows or extends what you already asked. This is often faster than starting a new question from scratch.
Use the detail page for specific transactions or customers
If you're looking into a specific transaction or customer, open the Command Center from their detail page. The AI will already know what you're looking at, so you can ask directly — "Is there anything unusual about this customer's payment history?" — without needing to describe who or what you mean.
If the answer isn't what you expected
A few things worth trying:
Rephrase and be more specific. Sometimes a question that feels clear to you is ambiguous to the AI. Adding a date range, a payment channel, or a currency often helps.
Break it into steps. If you're asking something complex, try splitting it into smaller questions and building toward the answer.
Check the underlying data. If an answer looks off, cross-reference it with the relevant page in your Dashboard. If there's a discrepancy, use the thumbs down icon to let us know.
Returning to a past conversation
Your conversations in the Command Center are saved for 6 months. You can return to a previous session at any time from the conversation history — useful if you want to pick up where you left off or refer back to something the AI surfaced earlier.