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  3. Disputes

Disputes

How to handle chargebacks, fraud claims, and how to refund customers

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  • How Paystack helps you manage transaction disputes
  • What is an arbitration chargeback?
  • What is a pre-arbitration chargeback?
  • How a change in refund status affects transaction status
  • How to retry a failed refund via Bank Transfer
  • How to complete pending refunds for transactions processed in Naira (NGN) via bank transfer
  • New Chargeback Deadlines for Nigerian Businesses
  • What is KYC?
  • Fraud and how to resolve fraud claims
  • How to resolve chargebacks
  • What is a first chargeback?
  • How do I refund a customer?
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