Routing Error message on your Terminal

What does this error message mean?

Getting a "Routing Error" message means the parameters linked to your Terminal ID have not been fully configured or have been disabled due to inactivity on the device.

To resolve this, please reach out to us with your Device Serial Number (DSN) and the Terminal ID. The Terminal ID is a unique string that is allocated to a Terminal device. You can find the Terminal ID on the merchant copy of each receipt of a Terminal transaction.

Once we get this, we'll reach out to our banking partners on your behalf and this is resolved within 24 business hours.