You can cancel your subscription to any business on Paystack by clicking on the Cancel Subscription button in the email you received when you first subscribed to the plan. This email is also known as the Subscription Activation Email and it looks like the one below:
How to find the Subscription Activation Email
Please follow the steps below to learn how to quickly find this email in your inbox.
- Go to your email inbox.
- Click the search bar and use
Your subscription is now activeas the search query.
- Find the email on the first page of the search results
See a quick illustration below:
If you no longer have access to the Subscription Activation Email, please get in touch with the merchant's team through one of their support channels (social media, email or phone call) and tell them you want to unsubscribe.
If you are unable to reach the merchant, send an email to firstname.lastname@example.org. In your email, explain that you will like to unsubscribe from a plan. Also, do not forget to attach a screenshot of one of the receipts of payment you got after you completed a payment for the plan. This receipt will help our team quickly find the plan and cancel your subscription.
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