How to get help
Discover how to get help from our expert support team.
Contact Customer Support
You can contact the Paystack Support Team through our user-friendly contact form . Whether you have questions about transactions or our products, nee...
Transaction lookup — why did Paystack debit me?
If you've received a debit alert and the narration contains Paystack or PSTK , this means that the transaction tied to the alert was processed by P...
Cancelling your subscription to a Paystack business
You can cancel your subscription to any business on Paystack by clicking on the 'Manage Subscription' button in the email you received when you first ...
I haven’t received value for my payment
Several parties are involved in the transaction life cycle, starting with the customer when they decide to make a payment to a business, the customer’...
My transaction failed, but I was debited
Sometimes payment attempts fail due to bank errors , customer errors , gateway errors or even poor network connectivity. Unfortunately, banks occa...
Contact Sales
Trusted by thousands of enterprise businesses, Paystack offers a reliable and scalable payment infrastructure. Whether you want to optimize payments, ...
Contact Startup Programs
Begin your startup journey with the Paystack Startups Programs Team! Our dedicated team is here to support your growth every step of the way. With a ...
Unsubscribe from Paystack's mailing list
You can unsubscribe from any Paystack mailing list by simply scrolling to the bottom of the latest marketing email you received from Paystack and clic...