Transaction lookup — why did Paystack debit me?

If you've received a debit alert and the narration contains Paystack or PSTK, this means that the transaction tied to the alert was processed by Paystack. Paystack Payments Limited is a company that processes payments for businesses from their customers.

As such, when your debit alert reads Paystack Payments Limited or any of the other narrations listed above, it simply means that the transaction was made to a business that uses Paystack to collect payments from its customers.

Using our Transaction Lookup tool, you can securely submit a few details of the transaction, and we'll instantly show you the name of the business that debited you, as well as the exact date and time of the payment.

This is handy if you receive an unknown debit alert, late debit or you’re just trying to remember the merchant you made a payment to.

After inputting the required details and submitting the form, you will receive a response screen like the one below. If you’re dissatisfied with the response, or you’d still like to speak to a member of our support team, you can upload a screenshot of the debit alert to create a support ticket.

You can try our Transaction lookup tool here.