The most common reasons why people have issues logging in to their Dashboard are:
- Using the wrong email
- Forgotten password
The most common mistake people make when trying to log in to their Dashboard is using their General Contact email, rather than their User email. Your User email is the email you used to sign up to Paystack while your General Contact Email is one of the email fields you fill in while activating your business.
You can find your User email in Settings -> Teams -> Email address while your General Contact email can be found in Settings -> Business -> General Email.
Make sure that you're using the right email address, which is your User email when trying to log in. You can check your inbox to find all previous correspondence if you're unsure.
We have documented what to do if you forget your password and how you can reset it here - How do I reset my password on Paystack?