Understanding dispute and chargebacks as a gaming & entertainment merchant
Paystack has clear dispute resolution guides that help gaming and entertainment merchants better understand, manage, and prevent disputes that may lead to financial losses. It's important to note that the outcomes of disputes are ultimately decided by the issuing banks and the card schemes (e.g., Visa, Mastercard, Verve).
While we support you by ensuring that we submit strong evidence within the required timeframes, final decisions rest with these external parties. These guides are informed by our experience in handling a wide range of dispute cases. They reflect the patterns we've observed, such as the types of evidence that are typically considered sufficient, common reasons for chargebacks, and best practices that have improved outcomes.
Following these guidelines can significantly increase the chances of a favorable resolution, but they do not guarantee success in every case.
Below are links to resources that cover common dispute reasons, required evidence, and best practices for prevention.