What does 'Unable to perform transaction, try again' mean?
This error typically occurs when there is a brief transaction processing downtime. It can also mean that the customer has insufficient funds to complete the transaction.
What can I do about it?
Kindly wait for about an hour before retrying the transaction. It's also helpful to confirm if the mobile money wallet being used to transact is sufficiently funded.
If the error persists after 24 hours, please reach out to us via firstname.lastname@example.org.
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