Common collection issues

Understand common transaction errors, payment advice and troubleshooting.

Bank errors are transaction errors that occur due to issues with the customer's bank, bank account, or payment instrument. When a bank error occurs, t...

Customer errors

Customer errors are errors that occur due to customer oversights, such as insufficient funds or entering incorrect payment information on the checkout...

Fraud block errors

Fraud block errors are errors that occur when transactions fail to pass risk checks or authentication stages in the payment process due to potential f...

System errors occur when there is an issue with the payment gateway used to process the transaction. It also includes timeouts, connection failures an...

Abandoned payments

An abandoned payment happens when a user begins to make a payment but doesn't complete it. In this scenario, the transaction didn't fail because it ne...

One-time passwords (OTP)

An OTP (one-time password) is a secure code that a customer may need to provide to authenticate and complete a transaction. OTPs help keep the custome...