Depending on the nature of your business, you may have the need to collect payments from customers in foreign countries. With Paystack, you are able to receive payments from customers anywhere in the world as long they're using a Mastercard, Visa, or Verve card.
Important to Note
Although most businesses are eligible for international payments, not all businesses are. To know if your business is eligible please refer to this article: Is my business eligible for international payments?
When creating your business, we ask you whether you require international payments for your business. If you choose yes and fulfil all the requirements, international payments will be granted when your business is activated. To confirm whether you already have access to international payments, please visit your dashboard preferences. If you have access, the box beside 'Accept international payments' will be ticked as shown below:
What if I don't have international payments enabled?
Also, depending on your country or business type, i.e. Starter or Registered; you may have already provided us with the verification documents we require for international payments. To confirm this, please see our requirements here: What are the requirements for enabling international payments for my business?
If we already have these documents, you simply have to click on 'Request International Payments' to submit a request as illustrated below.
Your request will be sent instantly using the verification documents you provided when activating your business.
What if we require additional verification documents?
If we require additional verification documents for your international payments request, you will be prompted to provide this when you click 'Request International Payments'. Here is an illustration below:
You simply have to upload the documents we ask for and click 'Request International' on the modal that's presented. What we ask for will vary depending on your country so please provide us with the information we prompt for. If you're unsure about what we need, kindly refer to this article: What are the requirements for enabling international payments for my business?
Once you successfully submit an international payment request, you should get a response from us within 48 hours of your submission.