This error response "Could not login to your account. Your account has been locked..." usually means that you have had up to five consecutive failed login attempts. It could also be that multiple team members are sharing the same login email and password and one or more of them have attempted to login severally with the wrong password.
Five consecutive failed login attempts:
If you get this error while logging in to your Paystack dashboard, please wait for at least 2 hours, then clear your browser cache and try resetting your password again via a web browser (preferably Google Chrome). You can request a password rest via this link: https://dashboard.paystack.com/#/request-password-reset. Please ensure that you do not reuse a password you've previously used for your Paystack account.
After you reset your password, login with your new password and ensure that the field for password is not autofilled with your previously saved password but that you enter your new password manually and also update the one saved on your browser. If you still get this error after following these instructions, please email us at email@example.com and we'll provide further assistance.
Multiple team members sharing the same login email and password:
This is highly discouraged as it poses a lot of risk for your team. In the event that one of these users does something fraudulent on their dashboard, it'll be very difficult to identify the culprit. Additionally, they also run the risk of getting locked out of the account frequently as some team members might forget the password and continue to attempt to login with the wrong one. Also, if one person resets their password without sharing the new password with others, it will cause some delays as others will be unable to login to do productive work.
Our recommendation is that you add each team member as users on your Paystack account and assign them different roles and permissions to limit what they can and can't do on your account. You can add as many team members as you have and each can login with separate login details. Here's more information about how to add a user to your Paystack business and what your team can do on the Paystack Dashboard.
When a team member gets locked out, they'd need to wait at least two hours before attempting to reset their password to enable them login again. If the issue persists, please email us at firstname.lastname@example.org and we'll provide further assistance.