Industry-specific Dispute Guides
We've created industry-specific dispute guides to help you understand, manage, and prevent disputes more effectively.
Introduction
As part of our shift to an industry-based support model, we've created tailored dispute resolution guides to help our merchants better understand, man...
🏦 Fintech, Financial Services, and Insurance
This industry includes businesses that offer financial services such as digital banking, loan disbursements, investment platforms, savings apps, walle...
✈️ Travel and Hospitality
This industry covers airline merchants, travel agencies, hotels, and other merchants who provide hospitality. Merchants who organize tours also fall u...
🎭 Gaming and Entertainment
This covers businesses that provide betting services, lottery services, casino-style online games, and sell digital entertainment such as movie or mus...
🏢 E-commerce, Education, and Healthcare
This category includes physical goods wholesalers and retailers (both online and physical stores), Education technology (Edtech) platforms that offer ...
🚚 Transport and Utilities
This category includes businesses that offer transportation services (ride-hailing, car rentals, public transportation, shipping, and logistics servic...
🏛️ Aggregators
Aggregators are platforms that facilitate transactions between end users and third-party vendors or sub-merchants. These can include multi-vendor mark...