Offline top-ups for Kenya-based businesses

Businesses in Kenya can now make offline top-ups. On your Paystack Dashboard, you can upload the proof of payment made through bank transfers, track the status of the top-up, and view the top-up details.

We understand that managing large top-up requests can be difficult, and we are committed to making this process as effortless as possible. This new feature makes it easy for businesses to make top-up requests without reaching out to Paystack for confirmation or to track the status of the top-up.

You can read more about the Paystack top-up feature here.

• Seamless verification: Easily upload the proof of payment for verification, ensuring quicker processing and confirmation.

• Improved tracking: You can keep track of all your top-up requests and know when they are applied to your Paystack Balance.

1. Go to your Paystack Dashboard, and on the home page, click 'top-up.'

2. On the pop-up window, click 'Top up Balance' and  Select the 'Offline top-up via bank transfer option.'

3. You will be provided with Paystack's bank account details for the transfer. Please use the 'details of payment' as the reference number when making the payment.

4. In the 'upload confirmation of bank transfer' section, upload your proof of payment so our team can apply the correct balance to your account. Please note that you can only upload one proof of payment at a time. Once uploaded, click 'submit'.

1. Go to the Balance page on your Paystack Dashboard and click the 'Offline Topups' tab.

2. When you click on an entry, you will see more information about the top-up request, including the proof of transfer uploaded and a timeline of actions performed on it. If a top-up request is rejected, the reason will be indicated in the comments section.

Please feel free to reach out to us via email at support@paystack.com or via our contact form if you have any questions.