Pay with transfer

The Pay with Transfer channel, which is currently only available in Nigeria, allows customers to pay via a bank transfer by tapping the 'Transfer' option on the Paystack Checkout and Paystack Terminal. When they tap on 'Transfer,' we instantly generate a Paystack-Titan or Wema bank account number to which they can make a bank transfer payment.

Once the transfer is complete, the transaction is automatically approved, and the paid amount immediately reflects on your Dashboard like any other Paystack payment.

We strongly encourage customers to transfer via their bank’s mobile banking app or internet banking platform. This ensures a secure and convenient way of transferring funds.

Transactions made over the bank counter and via cheque are not allowed, and they will fail and be reversed to the customer where possible.

As for third-party platforms and POS vendors, while they may offer convenience, it's important to understand that they may not provide the same level of support and protection as transfers from your bank’s mobile banking app or internet banking platform. In the event of a payment failure or dispute, customers may need to liaise directly with the POS vendor or third-party platform to request a refund, which can significantly lengthen the resolution process.

Please refer to our pricing page for local transactions.

Do the bank accounts expire?

Yes, the account numbers generated will expire after 30 minutes. That means the transfer has to be made within 30 minutes from when the account number is generated. If a transfer is made to the account number outside the 30-minute window, we will automatically initiate a refund to the customer.

What happens if my customer makes a transfer of the wrong amount?

If a customer pays the wrong amount, we will automatically initiate a refund to the customer.

What happens if my customer makes multiple transfers into one of the generated accounts?

If a customer pays more than once or makes multiple transfers into one of the generated accounts, we will automatically initiate a refund of the excess payment(s) to the customer.

Can customers make recurring payments via the Pay with Transfer channel?

It's currently not possible for customers to make recurring payments with the Pay with Transfer channel.

What happens when the loading circle on the checkout rolls endlessly?

When you encounter a green or dotted grey loading circle on the checkout form, it typically means one of two things:

• Weak network connection: It may signal a weak network connection on your end. Typically, this issue resolves itself once your network connection gets better. Once the connection improves, you can complete the transaction successfully.

• Transfer processing time: Alternatively, the loading circle may appear if it takes some time for us to receive the transfer. However, if the transfer reaches us within the 30-minute window, the transaction will be processed successfully.

What happens if I get debited but the transaction fails?

While our Pay with Transfer channel boasts one of the market's highest success rates, there are rare instances where your transaction may encounter issues. Here are some reasons why your Pay with Transfer transaction might fail:

• Delayed transfer: If the transferred amount reaches our account after the bank account has expired (30 minutes post-initiation), your transaction may fail. This delay could occur if your bank credits our account outside the 30-minute transfer window or if you complete the transfer after the window.

• Incorrect amount: Transferring more or less than the indicated amount on the checkout page can also result in a failed transaction. You should always ensure that you send the exact amount specified during checkout.

In the event of a failed transaction, an automatic refund will be initiated, and you can expect to receive your refund within the next 24 hours. If you do not receive an automatic refund, please reach out to us via email at support@paystack.com or through our contact form with the following information:

• Screenshot of the debit alert received

• Session ID (30-digit number) of the transfer

• Email address used to make the payment

• Your bank name and account number

• Account number the payment was made to

• Name of the business the payment was made to