Payments advice and troubleshooting
How to solve common problems with payments
- Transaction Error: This authorization could not be charged
- Transaction Error: This cardholder has defaulted
- Transaction Error: The bank is currently unable to process this transaction; please try another card or bank account
- Transaction Error: System malfunction or Suspected Malfunction
- Transaction Error: Suspected Fraud or Suspected Fraud, Pick-Up
- Transaction Error: Sorry, this is not an ALAT account
- Transaction Error: Restricted Card, Pick-Up
- Transaction Error: Restricted card
- Transaction Error: Refer to Financial Institution or Refer to Financial Institution, Special Condition
- Transaction Error: Refer to card issuer
- Transaction Error: Request to Generate Token is Successful
- Transaction Error: Received invalid response from remote entity
- Transaction Error: Press the button on your Zenith Bank token and type your PIN plus the One Time Password (OTP) generated by the token
- Transaction Error: Please confirm that this is a valid Fidelity account
- Transaction Error: Please confirm that this is a valid Zenith Bank account
- Transaction Error: Please confirm that this is a valid First City Monument Bank account
- Transaction Error: Please confirm that this is a valid Union Bank of Nigeria account
- Transaction Error: Please confirm that this is a valid Access Bank account
- Transaction Error: Please enter your birthday
- Transaction Error: Please conclude payment on your phone
- Transaction Error: Please conclude payment by logging in to iBank
- Transaction Error: Press the white button on your GTB token and type the transaction code generated
- Transaction Error: Previous message located for a repeat or reversal, but repeat or reversal data are inconsistent with original message
- Transaction Error: Please enter the token sent to your phone to conclude payment of XXXX
- Transaction Error: PIN tries exceeded
- Transaction Error: Pickup card (lost card), Pickup card (stolen card) or Pick-up card
- Transaction Error: Pay with Bank is not available at this time
- Transaction Error: Payment Requires Token
- Transaction Error: No hardware, No SMS sent
- Transaction Error: No Card Record