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  3. Payments advice and troubleshooting

Payments advice and troubleshooting

How to solve common problems with payments

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  • Transaction Error: This authorization could not be charged. Not a reusable verve card
  • Transaction Error: This authorization could not be charged
  • Transaction Error: This cardholder has defaulted
  • Transaction Error: The bank is currently unable to process this transaction; please try another card or bank account
  • Transaction Error: System malfunction or Suspected Malfunction
  • Transaction Error: Suspected Fraud or Suspected Fraud, Pick-Up
  • Transaction Error: Sorry, this is not an ALAT account
  • Transaction Error: Restricted Card, Pick-Up
  • Transaction Error: Restricted card
  • Transaction Error: Refer to Financial Institution or Refer to Financial Institution, Special Condition
  • Transaction Error: Refer to card issuer
  • Transaction Error: Request to Generate Token is Successful
  • Transaction Error: Received invalid response from remote entity
  • Transaction Error: Press the button on your Zenith Bank token and type your PIN plus the One Time Password (OTP) generated by the token
  • Transaction Error: Please confirm that this is a valid Fidelity account
  • Transaction Error: Please confirm that this is a valid Zenith Bank account
  • Transaction Error: Please confirm that this is a valid First City Monument Bank account
  • Transaction Error: Please confirm that this is a valid Union Bank of Nigeria account
  • Transaction Error: Please confirm that this is a valid Access Bank account
  • Transaction Error: Please enter your birthday
  • Transaction Error: Please conclude payment on your phone
  • Transaction Error: Please conclude payment by logging in to iBank
  • Transaction Error: Press the white button on your GTB token and type the transaction code generated
  • Transaction Error: Previous message located for a repeat or reversal, but repeat or reversal data are inconsistent with original message
  • Transaction Error: Please enter the token sent to your phone to conclude payment of XXXX
  • Transaction Error: PIN tries exceeded
  • Transaction Error: Pickup card (lost card), Pickup card (stolen card) or Pick-up card
  • Transaction Error: Pay with Bank is not available at this time
  • Transaction Error: Payment Requires Token
  • Transaction Error: No hardware, No SMS sent
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