Payments advice and troubleshooting
How to solve common problems with payments
- Transaction Error: Your account does not seem to have a phone number, email or hardware token provisioned. Please contact your account officer
- Transaction Error: Your balance is not sufficient for this transaction
- Transaction Error: Unrecognized card type. Please try again with a Mastercard, Verve or VISA
- Transaction Error: User's mobile number is invalid
- Transaction Error: Unable to conclude transaction
- Transaction Error: User has not been setup
- Transaction Error: User account is not active at the bank
- Transaction Error: Unable to process transaction
- Transaction Error: Unknown transaction
- Transaction Error: Unknown error or an unexpected error occurred during processing
- Transaction Error: Unknown Error
- Transaction Error: Unspecified Failure
- Transaction Error: Token Authentication failed. Received invalid response from remote entity
- Transaction Error: The transaction was not completed
- Transaction Error: Token has expired
- Transaction Error: The transaction could not be processed at this time, please try again later
- Transaction Error: Transaction Not Completed
- Transaction Error: The bank is currently unable to process this transaction
- Transaction Error: Transaction just initiated
- Transaction Error: The cardholder was not authorised. This is used in 3-D Secure Authentication
- Transaction Error: The service provider is unreachable at the moment, please try again later
- Transaction Error: Transaction was blocked by the Payment Server because it did not pass all risk checks
- Transaction Error: Token Authorization Not Successful. Incorrect Token Supplied
- Transaction Error: Token Not Generated. Customer Not Registered on Token Platform
- Transaction Error: Transaction not Found
- Transaction Error: Transaction not permitted to cardholder
- Transaction Error: Transaction Error
- Transaction Error: This authorization could not be charged. Not a reusable verve card
- Transaction Error: This authorization could not be charged
- Transaction Error: This cardholder has defaulted