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  3. Payments advice and troubleshooting

Payments advice and troubleshooting

How to solve common problems with payments

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  • What can I do if my transaction fails?
  • What can I do if I haven't received value for my payment?
  • Transaction Error: Unable to perform transaction, try again
  • Transaction Error: Identification required
  • Transaction Error: Invalid amount (currency conversion field overflow)
  • Transaction Error: Timed out
  • Transaction Error: Target Authorization Error
  • How to Pre-fill a Payment Page with Form Details
  • Transaction Error: Your account does not seem to have a phone number, email or hardware token provisioned. Please contact your account officer
  • Transaction Error: Your balance is not sufficient for this transaction
  • Transaction Error: Unrecognized card type. Please try again with a Mastercard, Verve or VISA
  • Transaction Error: User's mobile number is invalid
  • Transaction Error: Unable to conclude transaction
  • Transaction Error: User has not been setup
  • Transaction Error: User account is not active at the bank
  • Transaction Error: Unable to process transaction
  • Transaction Error: Unknown transaction
  • Transaction Error: Unknown error or an unexpected error occurred during processing
  • Transaction Error: Unknown Error
  • Transaction Error: Unspecified Failure
  • Transaction Error: Token Authentication failed. Received invalid response from remote entity
  • Transaction Error: The transaction was not completed
  • Transaction Error: Token has expired
  • Transaction Error: The transaction could not be processed at this time, please try again later
  • Transaction Error: Transaction Not Completed
  • Transaction Error: The bank is currently unable to process this transaction
  • Transaction Error: Transaction just initiated
  • Transaction Error: The cardholder was not authorised. This is used in 3-D Secure Authentication
  • Transaction Error: The service provider is unreachable at the moment, please try again later
  • Transaction Error: Transaction was blocked by the Payment Server because it did not pass all risk checks
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