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Activity overview

Latest activity by Ejiro
  • Ejiro created an article,

    How chargebacks work during public holidays and weekends

      At Paystack, our chargeback resolution timelines differ based on the location of our merchants. For merchants in Nigeria, the timeline to respond to chargebacks is 16 hours, while our merchants i...

  • Ejiro created an article,

    What are Fraud Chargebacks?

    A cardholder would file a fraud chargeback at their bank when they notice an unauthorized transaction or one they don't recognize in their account. To protect their cardholders, the card schemes (M...

  • Ejiro created an article,

    Introduction to Disputes

    What is a dispute? A dispute is a complaint that a customer makes at their bank if they are unsatisfied with a transaction they have done. Reasons for disputes can range from not receiving the expe...

  • Ejiro created an article,

    What is an arbitration chargeback?

    An arbitration chargeback is the final stage in the chargeback process and it happens when your ‘decline’ response at the pre-arbitration stage has been rejected by the customer and their bank. At ...

  • Ejiro created an article,

    What is a pre-arbitration chargeback?

    A pre-arbitration chargeback is a request made by the customer to reopen a chargeback claim that they had filed earlier. If you, the merchant, provide a receipt that does not contain enough informa...