Absolutely! You can set more than one email address to receive disputes notifications for your business. However, you're only able to add a maximum of 5 email addresses to receive these notifications.
Since chargebacks and fraud claims are time-bound, we advise that you only provide email addresses that you frequently check their inbox. This way, if you miss the notifications sent to one inbox, the persons managing the other inboxes will most likely not miss them.
Once you do this, we'll send an email to all the email addresses listed as a disputes email every time a dispute (chargeback and fraud) claim is filed against your business on Paystack.
How do I set multiple emails to receive disputes notifications?
To receive your dispute emails in more than one email inbox, follow the steps outlined below:
- Go to your dashboard Settings page
- Click on Compliance
- Click on the edit button on the Contact section
- Scroll to the Disputes field and enter the email addresses you want to receive disputes notifications. After entering an email, click the enter button on your device and you'll be able to add another email address. If you want your general email address to also receive the dispute notifications in addition to the other emails already provided, tick the box beside "Add general email".
- Scroll to the bottom of the Contact form and click on the Save button to save your changes. Once successfully saved, all emails listed as your dispute email will receive an email alert whenever a transaction made to your Paystack business is disputed.
Here's an illustration of the steps above: