If your business has been activated and you have integrated Paystack properly on your website but the Paystack checkout is not loading on your website, it's likely due to one of three reasons:
- There could be a browser extension such as an adblocker blocking our script from running on your website which is causing this issue. If the Paystack checkout loaded fine when you were in incognito mode but doesn't work when you clear your cache, try disabling your adblocker and the checkout form should load fine.
- Finally, if step 1 and 2 don't work, there is a chance that your internet provider isn't letting you access the Paystack network for some reason. You can try by testing the payment using another internet provider and seeing if the issue persists. If it works fine on another network, then you should consult your IT team if you have any, so they can look into it.
If you have exhausted all the options above and the checkout still isn't loading, please reach out to us at email@example.com and we'll get a member of our technical team to help look into it.