How do I refund a customer?

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10 comments

  • Emmanuel Towoju

    Will the customer be charged for the getting a refund?

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  • Wale Santos

    Hello Emmanuel.

     

    No. The customer will NOT be charged for getting a refund.

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  • Chizzy Oranyelu

    Was supposed to get a refund from supposed verify me and I only got a mail without the refund of whose account written there is neither mine or that of the ATM used. Where is the clarity here now, after charged being pushed to me

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  • Ellams

    I was charged for a loan which I had already paid for from 9credit. Please how can I get my money back

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  • Bidemi Titilope

    I was debited twice on 26th of December and same thing yesterday..please I do I get my money back

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  • Olabisi Olaofe

    I was charged for the loan be that av already paid, how can I get my money back

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  • Olabisi Olaofe

    Please how can I get my money back

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  • Marie Akile

    Hello Paystack Rep. I was debited over 3 weeks via paystack for a transaction that didn't go through. I have been complaining to GTB my bank but each time they will tell me to wait atleast 7-8 days for your merchant to reply. Mmy money has been pending and it is really frustrating. I have waited for more than 3 weeks. No response and I don't know who to call out anymore it is really really frustrating. Is there a number I can call to supply the transaction details to facilitate the resolve of this matter? I have called out GTB and gotten tired of waiting another ecfra 7 days each time I call. This is in total over 3 weeks now

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  • Emeka johnson

    Hello Paystack. I was debited for nothing I have never use Paystack to buy anything or do any Bussiness online please I need my money back please ....

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  • Stephen Amaza

    Hello everyone, thank you so much for your comments and feedback.

    For every question, we've opened tickets internally and will be getting back to everyone via email.

    In the future, you can also open a request from https://support.paystack.com/hc/en-us/requests/new and we'll get  back to you right away

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