When exporting for successful transactions on your Paystack dashboard, we include reversed transactions (that were previously successful) to make reconciliations easier. This means when you filter for successful transactions and click 'export CSV', you will see both successful and reversed transactions on the CSV file. Reversed transactions will have a 'reversed' status so they can be easily differentiated from successful transactions.
Important to Note
Reversed transactions are successful transactions that have been refunded. These refunds could have been initiated by a merchant using the refund module on the Paystack dashboard and API or could have resulted from a chargeback that was auto-accepted.
This is also the case when you want to view successful transactions on your dashboard. If you filter by 'successful', you will be able to see both successful and reversed transactions. Here is an illustration of how this will look:
As the illustration above shows, reversed transactions have a green reversed arrow to indicate their status.
Another thing to note is that reversed transactions add to the total successful transaction count near the top left of the transactions menu. This gives a true picture of the number of successful transactions that have been made to your business.
This means when you filter for successful transactions, expect the transaction count highlighted in red above, to include both successful and reversed transactions.