Requirements for requesting a higher transfer tier

If your business needs to send more than your current transfer tier allows, you can request a higher tier from Paystack Support. Paystack reviews your business activity, the reason for your request, and the security measures in place before deciding whether to approve an increase.

Your transfer tier determines the maximum single-transfer, hourly, and daily limits you can set.

• If the amount you need is within your tier’s maximum: You can adjust the relevant limit on your Dashboard.

• If the amount exceeds your tier’s maximum: Contact Paystack Support to request a tier review.

ℹ️ Increasing a limit within your current tier is different from moving to a higher tier. Check your current limits and tier under Settings → Payments → Transfers on the new Paystack Dashboard.

Paystack assesses your industry’s risk profile against its security standards. Depending on your industry, you may need to provide additional documents or complete further verification.

Paystack reviews your current monthly transfer volume to assess whether your business activity supports the requested increase. Consistent, substantial transfer activity may strengthen your request.

Explain why your business needs a higher transfer limit. For example, you may be expanding operations, making larger payments, or responding to increased customer demand. A clear explanation helps Paystack assess your request.

Before requesting a higher tier, ensure that your business has the following security measures in place.

App-based 2FA must be enforced for all Dashboard users. It adds an extra layer of protection against unauthorised access.

See Two-factor authentication (2FA) for instructions on enabling 2FA for an individual user and enforcing it for all team members.

Your business must have transfer approval mechanisms in place, such as a one-time password (OTP) or URL-based approval. These checks help prevent unauthorised transfers by requiring approval before processing.

See the Transfers guide for information on OTP confirmation and transfer approvals.

IP whitelisting must be enabled to restrict requests made with your secret API keys to trusted IP addresses. Paystack blocks secret-key requests from IP addresses that are not on your approved list.

See IP whitelisting for setup instructions.

Contact Paystack support via live chat on your dashboard, email support@paystack.com, or use the contact support form.

Include the following information:

• Your business name and Business ID

• The currency

• A screenshot of your current limit

• The limit you need raised: single transfer, hourly, or daily

• The amount you want to increase it to

• The reason for the increase

Paystack will review your request and let you know the outcome. Depending on your industry and business activity, you may be asked for additional documents or verification.

💡 Meeting the security requirements does not guarantee approval. Paystack also assesses your industry, transfer activity, and reason for requesting a higher tier.

• Transfer limits: how they work and how to manage them

• Two-factor authentication (2FA)

• Transfers

• IP whitelisting