Getting your money

When you receive a payment through your Paystack business, it gets queued as part of a pending payout to be paid into the payout bank account specified in the Accounts tab of your Settings page.

To receive your payout, you do not need to take any action. It is processed automatically according to our payout schedule without any extra charge.

The payout experience differs based on the specific country and the nature of the payment (local or international), as well as the chosen payout account type.

Ideally, you should've added a payout bank account during the business activation process, but you can change the account your payout gets sent to from your Dashboard settings by following these steps:

1. Select the Accounts tab under the Dashboard Setting page to view your payout account(s).

2. Click on 'Change' and enter the new account details. This can either be a bank account or a mobile money account, which is available in some countries. Only users with the right permission can view or change a business payout account. 

If your business is a Registered Business, you can only change to a corporate settlement account that matches the verification requirements set for a Registered Business in your country. Similarly, if your business is a Starter Business, you can only change to a personal settlement account whose details match the verification requirements set for a Starter Business in your country.

The type of bank account we settle payouts into varies by country and business type.

To get your payouts for USD transactions in Kenya, you’ll need to provide a USD bank account domiciled in a Kenyan bank that matches the abovementioned requirements. Similarly, to get your payouts for USD transactions in Nigeria, you must provide a Zenith Bank USD domiciliary account that matches the abovementioned requirements.

As a Paystack Starter Business, there's a lifetime limit to how much you can receive from customers. You can accept any amount per transaction as long as it's within this limit.

To remove the collections limit for your business, all you need to do is upgrade to a Paystack Registered Business from the Compliance page on your Dashboard.

The Payouts section of the Dashboard contains information about payouts made into the payout account(s) connected to your business.

The Payouts Summary page is the first page you see in the Payouts section. Each row represents a payout that has been made into your settlement account. You can see how much was paid, the day it was paid and the status of the payment.

Clicking on any payment shows detailed information about the payout:

Amount: This is the total amount sent to you. It's the sum of all the payments made to you minus transaction fees.

Date: This is the date when the payout was made to your bank account.

Activity: This is the summary of any activity that might impact your payouts, such as deductions for refunds or chargebacks. It also includes the number of transactions that make up the payout.

Export CSV: You can export a handy spreadsheet with information about each transaction. This report may include card type, currency, card bank, subaccount, transaction ID, Amount due to your business (you), etc.

Activity table: This lists every transaction that makes up the total amount paid. You can see the email address of the customer and the date and time they paid you. You also see how much they paid and Paystack's fees.

Batches: This shows how many tranches your payouts were divided into.

Subaccount verification is a feature we’ve created to help safeguard payouts to your subaccounts. When you create a new subaccount, the first payout will be delayed slightly to give you more time to spot any unusual or suspicious activities.

This verification only happens once so all future payouts will be processed as usual, according to the regular schedule in your country.

When a payout is scheduled to be processed to a new or unverified subaccount, we’ll initiate a verification delay period before the payout is processed to the subaccount.

At the beginning of the verification delay period, you'll be notified via email about the subaccount tied to the verification exercise and how long it will take. Once your subaccount has been verified, you will receive your payout the next day.

This will only affect the first payout to a new or unverified subaccount. Once the subaccount has been verified and a payout has been made, subsequent payouts will be made at the market-specific payout timeline.

If you'd prefer to have your subaccount verified immediately without waiting for the verification delay period, please reach out to us with your business ID (the six digits located at the top-left corner of your Dashboard) via email at support@paystack.com, our contact form or chat widget on the Dashboard.

Soon, when you’re notified at the beginning of the verification delay period, you’ll be able to automatically verify the subaccount via your Paystack Dashboard.

Verification varies depending on which market your business operates in:

Please feel free to reach out to us via email at support@paystack.com or via our contact form if you have any questions.